They have been unable to tell me any information on what happened to my package. You will not contact any Roadie personnel, any other User (or their personnel), or any Gig recipient (or their personnel) directly or outside of the Platform or once the Gig is complete unless strictly necessary to receive or perform Services as intended or carry out and perform Your obligations under these T&Cs. If You elect to use any direct debit features made available by Roadie or its third party partners You acknowledge that You may be subject to supplemental agreements related to those services. Roadie, in its sole discretion, may place a hold on a Drivers Gig Payment if the delivery of the Gig is not provided expressly in accordance with the Sender Requirements and any other directions set forth in the request for Delivery Services, and these T&Cs, and/or Roadie determines it otherwise necessary or advisable to place a hold on such Gig Payment, including without limitation if Roadie has any suspicion or reason to believe that a Driver or Sender has breached these T&Cs or any Applicable Law. Link stated it was picked up and deliveried the same time. Its possible another driver took the wrong box. YOU ARE RESPONSIBLE FOR CONSULTING YOUR INSURERS TO ENSURE THAT YOU HAVE INSURANCE THAT COVERS YOUR PERFORMANCE OF A GIG AND YOUR USE OF THE ROADIE APP BEFORE YOU OFFER TO PERFORM A GIG. My account is locked I'm a driver for roadie I was contacted by Roadie stating that I delivered to the wrong house. For more details, and to see what shortcuts or tools we provide to get better, faster help from Roadie, tap or click the link. The hay wasn't even available and I was supposed to be credit, but haven't yet. We definitely don't want to see anybody leave the Roadie community. I was reactivated after 2-3 months of waiting. I need to change the phone number on my account and I need roadie to update it fo. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between You and the applicable third party. Disgraceful customer suppirt, inept, dismissive, disregarding & then they lie. Have a social security number. and our No email as to why Im locked out. If You have entered into any separate agreement(s) with Roadie and/or any Roadie affiliate addressing Your access or use of our Platform, our Services and/or the Delivery Services, You acknowledge that the terms of any such agreement governs Your access to and use of the Roadie Platform, our Services and/or the Delivery Services. I want to know if it is possible to verify if a specific AD account is locked. He kept using threats of him locking my account. No email as to why I'm locked out. You will receive a c. What Are Driver Certifications and How Do I Get One? Roadie shall be entitled to the unrestricted use of all User Content for any purpose, commercial or otherwise, without acknowledgment or compensation to You. Please do not use ROADIE. Any decision to give additional gratuity or further compensation is completely voluntary and Driver agrees that they will not, and will ensure that their Helpers and Personnel do not ask for or insinuate any obligation for additional compensation or gratuities from any Sender or Gig recipient. I read the forum now a few times and I can see a few people had/has the same issue regaridng to an account block because of a "serious violation of the code of conduct" I am running circles with the MS customer sevice along with the CDOC case management. You represent and warrant that you are at least eighteen (18) years of age or such older age as may be required in a State or other jurisdiction that restricts the ability to enter into agreements due to age. Forreal, probably for the best too at this point to be honest. Without a single call or message until after they locked me out. Business Profile Roadie Delivery Service Contact Information 3565 Piedmont Rd NE Atlanta, GA 30305-8202 Visit Website Email this Business (844) 476-2343 Customer Complaints 121 88. Hitting, hurting, or intending to hurt any person or animal, or threatening to do the same. Had I not come across your site, I would not have gotten an email address. Roadie will give notice to Users at the email and/or physical addresses provided by User when forming their account on the Roadie Platform. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You choose when, where and how to drive. Roadie does not make the decision to permanently deactivate a Users account without a complete investigation. You represent and warrant that You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist supporting country, and You represent and warrant that You are not listed on any U.S. Government list of prohibited or restricted parties. They have offered no solutions, or calling best buy to get a refund. You hereby agree to release, indemnify, defend, hold harmless, pay directly or reimburse upon demand Roadie and its parent, subsidiary and/or affiliated companies, as well as its and their past and present successors, assigns, officers, owners, directors, agents, representatives, attorneys, and employees, and Senders (Roadie Indemnitees) from and for any and all third-party liabilities, losses, damages, fines, civil penalties, settlements, judgments, costs and expenses (including without limitation reasonable attorneys fees and costs) (Losses) incurred in connection with any judicial or non-judicial claim, action, demand, suit, or proceeding asserted by a third party (including governmental entities) (collectively, Claims) arising directly or indirectly from, or as a result of or in connection with, Your or Your Personnels (i) acts or omissions in using the Services or taken in connection with the performance of Your obligations under these T&Cs, (ii) breach of the Roadie T&Cs; (iii) violation of any Applicable Law or the rights of any third party, including, without limitation, other Users of the Roadie Platform, Gig recipients, motorists, pedestrians and other third parties; and/or (iv) disclosing or using Confidential Information for any reason and in any manner except to receive Services hereunder as intended. [protected]@aol.com. Driver understands that certain deactivation decisions, especially those related to zero tolerance violations, are not eligible for appeal. wanted you to speak to my delivery driver to pay attention to delivery instructions. All Senders expect that Drivers will perform Gigs in a timely, safe, professional and workmanlike manner and in accordance with applicable industry standards and all Applicable Law. Then we have the porch pirates. Roadie does not and shall not require any Colorado Driver to work exclusively for Roadie except that a Colorado Driver may choose to work exclusively for Roadie for a finite period of time as specified in the Colorado Drivers agreement with Roadie and in their sole discretion. ROADIE CURRENTLY DOES NOT AND HAS NO OBLIGATIONS TO ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY USER TO PERFORM OR COMPLETE A GIG. Notwithstanding the above, if You have entered into a Dispute Resolution and/or Arbitration Agreement and Class Action Waiver with Roadie and/or any Roadie affiliate You acknowledge and agree such document is part of our agreement governing Your access to and use of the Roadie Platform; provided that any Dispute Resolution / Arbitration Agreement and Class Action Waiver You have entered into with Roadie and/or any Roadie affiliate is separate and distinct from these T&Cs and no update or modification of these T&Cs creates a renewed opportunity to opt out of such agreement and/or waiver. See guaranteed payouts upfront. This website is using a security service to protect itself from online attacks. In order to file an appeal, Driver must follow the instructions provided by Roadie in the email notifying Driver of the deactivation of their account. Because it is impossible to anticipate the full range of reasons that could result in the permanent deactivation of a Users account, ultimate determination of eligibility will be made by Roadie on a case-by-case basis. The app developers are very dumb and obviously cannot actually build a reasonable app that works. All Users further agree to provide accurate and complete information about You and Your business, and authorize Roadie to share it and transaction information with Stripe for the purposes of facilitating the payment processing services provided by Stripe. I am sick of dealing with this time after time and unless something is done I will no longer do business with Walmart. Your use of our Platform is for Your sole use and You will not resell to a third party. My account was locked and I had to reach out to support via email. your delivery driver delivered package at 1 am this is not a reasonable time to show up at some bodies house woke up the whole house ruined everyone's sleep. Id appeal. I feel like all roadie pays for is 3 support agents and then the software applications for literally their entire overhead. We hope this helps! The following Monday I am informed through text message that my account is locked because I delivered the package to the wrong address and that I need to retrieve the package and deliver it to the correct address for my . Here are the most common reasons for a locked account: Missed Delivery Outdated Contact Information Suspected Fraud. Here are some common reasons why accounts are locked, though not all account locks occur for these reasons: Malware, phishing, and other harmful activities Microsoft forbids the use of our services for: Roadie solely owns and shall retain all right, title, and interest in and to the Roadie Platform, its products, services, Confidential Information, Roadie Content (as defined below), and its trademarks, service marks, trade names, logos, logotypes, insignia, inventions, copyright or patent-protected matter, associated therewith, database rights, or other intellectual property software, patents, design rights (whether registered or unregistered), trade secrets and all other similar proprietary rights whether or not currently registered, wherever existing in the world, with full rights to apply for protection of the same (Roadie Intellectual Property). Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Answer 1 / 1. The concept & basis of the idea is great. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit Collective Content, except as expressly permitted in the T&Cs. Press question mark to learn the rest of the keyboard shortcuts. Its built up with longer stem making it feel longer. A couple of them werent ready for pick up so after waiting 15 mins I cancelled. This grant does not allow You to use the Platform on any Device that You do not own or control. How that falls on me when I didnt even pick it up is beyond me. If you receive the message "Your account is currently unavailable" when you try to access your OneDrive, your account might have been temporarily blocked due to unusually large traffic volume, suspicious activity, or a violation of the Microsoft Services Agreement or code of conduct. DRIVERS ARE INDEPENDENT SERVICE PROVIDERS WHO CHOOSE TO USE THE APP IN ORDER TO RECEIVE ACCESS TO SENDERS REQUESTS FOR DELIVERY SERVICES AND DO NOT PERFORM DELIVERY SERVICES FOR ROADIE. You agree to comply with, and Your license to use the Platform is conditioned upon Your compliance with, all applicable third-party terms of agreement (e.g., the App Stores terms and policies) when using the Platform. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I was under the impression this is local delivery and it was on average supposed to only take 4 hours. press enter u will get loggedin. APNO ROADIE ID#7808526. Collective Content may be used solely for Your personal and non-commercial purposes. You agree not to knowingly arrange for, or solicit, a Driver to perform Gigs for You outside of the Roadie Platform; provided that nothing herein shall constrain Your ability to acquire driver capacity via another platform or a delivery service and in connection therewith utilize Drivers who may provide services via such other platform or delivery service, or use Drivers who may approach You directly, or prohibit You from soliciting any person by or through any general advertising medium, not specifically targeted at any currently active Driver using Roadie. Achievements Activity Profile Settings. I looked for her apartment for about 15 minutes, but did not find her so I attempted to message Driver Support, but again had no luck. The only thing I know is now Im apparently responsible for the said item I didnt pick up. Roadie is a faster, cheaper, friendlier way to get your stuff where it's going. The following Monday I am informed through text message that my account is locked because I delivered the package to the wrong address and that I need to retrieve the package and deliver it to the correct . I have talked to the manager there and he is very aware of the situation. 4 81% Upvoted Purple-Sound-5542 Have you tried emailing support? We ship local and long haul, same day, next day and even on weekends. You acknowledge and agree that this agreement is between You and Roadie and not with any App Store. Roadie is a hassle-free solution for shipping heavy items Send Now Easier delivery. Paid for a delivery from a store (TSC) and Roadie was to delivery the package and I received the notification that it arrived. Straight up Liars! The customer had no apartment or building number listed so I made several attempts to message and call her with no luck. Roadie Driver FAQs. When using the Roadie Platform to receive or perform Services, all Users may have access to the Confidential Information of third parties, including without limitation, that of Roadie, Drivers, Senders, and/or Gig recipients as well as that of those third-parties respective personnel, contractors and customers. Not only can you communicate with your driver at any time along the route, but every delivery is protected up to $100, with up to $10,000 available through UPS Capital. Please use Your best judgment when packing Your Gig as Roadie is not liable for loss or damage to any Gig if it is not properly packed to withstand the safety and integrity of the item during delivery or in compliance with all Applicable Law. I was locked for nearly a month and calling solved my issue in 5 minutes. WITHOUT LIMITING OUR OTHER REMEDIES, WE MAY WITHHOLD GIG PAYMENTS, LIMIT, LOCK OR DEACTIVATE YOUR USER ACCOUNT, PROHIBIT ACCESS TO THE PLATFORM, APPS, WEBSITES, AND THEIR CONTENT (INCLUDING YOUR OWN), SERVICES AND TOOLS, DELAY OR REMOVE HOSTED CONTENT, AND TAKE TECHNICAL AND LEGAL STEPS TO PREVENT ANY USER FROM ACCESSING THE PLATFORM, APPS, WEBSITES OR ANY PORTION THEREOF IF WE BELIEVE THAT THEY ARE CREATING RISK OR POSSIBLE LEGAL LIABILITIES, INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, OR ACTING INCONSISTENTLY WITH THE LETTER OR SPIRIT OF THESE TERMS AND OTHER PUBLISHED ROADIE TERMS OR POLICIES. You will keep secure and confidential Your User account password or any other keys or identification which allows You to access our Platform. SIGN UP FOR FREE Features Easily create deliveries in the Roadie app on any device Up-front estimates Send almost anything same-day, up to 100 miles Real-time tracking and SMS updates Automatic $100 insurance coverage, up to $10,000 available Enjoy peace of mind. I'm locked out of my account and don't have access to the email please help GetHuman-geej's Roadie . Driver understands that certain deactivation decisions, especially those related to zero tolerance violations, are not eligible for appeal. Until they start running out of drivers, they will not care about anything on the driver/product side of the house. The customer had no apartment or building number listed so I made several attempts to message and call her with no luck. I provided a delivery photo and my account was still locked and there's no way that I could speak with anybody that can help me to unlock it they keep saying the escalations . Gunnar roadie hand made frame from mid 2000s. If accepted for a Gig, a Driver is solely responsible for completing delivery of the Gig as agreed upon BEFORE being paid. My health is more important that 10.00. The driver is immediately locked out of their account, "pending review". By agreeing to these T&Cs You agree to receive such advertising and marketing. DRIVERS AND DRIVERS RESPONSIBILITIES. Roadie enables a more personalized delivery experience. A Driver shall be solely responsible for the direction and control of any Driver Helper or Driver Personnel used by Drivers hereunder in accordance with these T&Cs and the Sender Requirements and shall be liable for all actions and omissions of its Helper or Personnel. If You dont leave the packaging open a Driver always can require You to open the packaging to inspect items before leaving with the Gig, or cancel Your Gig without penalty if You do not allow inspection of Your Gig contents upon their request. Roadie does not and will not dictate the time of performance, except that a completion schedule and a range of mutually agreeable work hours may be established. Download our iOS or Android app today and say hello to the world's first neighbor-to-neighbor shipping network. Enter your phone number. By using the Platform, You represent and warrant that You are not located in a country that is subject to any U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist supporting country; and You are not listed on any U.S. Government list of prohibited or restricted parties. Apr 23 2021 04:43 AM. Notwithstanding the above, Driver acknowledges that once they offer to perform a Gig they have agreed to perform the Gig for the amount set forth in the request for Delivery Services. When posting, commenting, or otherwise interacting or engaging with Roadies social media pages, You agree to comply with Roadies Social Media Guidelines. In a nutshell, Roadie lets people and businesses hire delivery drivers to help them when they're in a pinch. By posting on our social media pages, You represent and warrant that Your User Content complies with Roadies Social Media Guidelines and does not contain any content prohibited or otherwise restricted therein. Roadie may reactivate any User whose account was temporarily locked in its sole discretion. My bag with my laptop (and credit cards that i forgot were in there) were not delivered. YOU HEREBY GRANT ROADIE PERMISSION AND THE FULL RIGHT AND AUTHORITY TO FULLY INVESTIGATE AND PROSECUTE VIOLATIONS OF ANY OF THESE TERMS (INCLUDING ALL DOCUMENTS AND AGREEMENTS REFERENCED OR INCORPORATED HEREIN) TO THE FULLEST EXTENT OF THE LAW, INCLUDING INVOLVING, COOPERATING OR DISCLOSING YOUR PERSONAL INFORMATION TO INSURANCE COMPANIES, PURSUANT TO A VALID SUBPOENA, AND LAW ENFORCEMENT AUTHORITIES IN CONNECTION THEREWITH. 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T want to know if it is possible to verify if a AD... Month and calling solved my issue in 5 minutes site, I would not have gotten email! Drivers, they will not care about anything on the roadie Platform next day and even on weekends @ to! Is solely responsible for completing delivery of the idea is great the Open Box Policy not... From this website is using a security service to protect itself from online attacks I want see! As agreed upon BEFORE being paid side of the situation a faster cheaper! Same day, next day and even on weekends of our Platform is your. Or distributed in any way or control how that falls on me when I didnt even it! With longer stem making it feel longer possible to verify if a specific account...