Thanks for your email. Yes. Scam alert! I just received a similar letter 2 weeks ago. But you say you had after pictures of the car that show no damage (good job!) But the damage recovery unit would not drop its claim. When expanded it provides a list of search options that will switch the search inputs to match the current selection. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. The next day I called and I was told that everything checked CLEAR. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". I will fight my claim! This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. You'll learn how to be part of a team and how to succeed. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. The complaint has been investigated and resolved to the customers satisfaction. Just happened to me it just started recently. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. Save time, money and reduce the stress of your commute. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Phone Representatives are responsible for receiving incoming calls . It spooked me because I thought they claimed me at Fault and are protecting their Driver. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. Yes. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. I list the names, numbers and email addresses of. At Enterprise we believe you should not be charged for fair wear and tear. Only Enterprise can. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. I have submitted a complaint to the SEC concerning our issue. The company`s registered agent is C T CORPORATION SYSTEM . The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Q: I recently rented a car from Enterprise. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Contact Information. 2 months later I received the lovely letter from DRU. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. All we did was pick it up. You would need to go to enterprise and ask for the notes for that time you rented the car. We are following up with the company for a possible resolution. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Press J to jump to the feed. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Great down to earth management that listens and cares. I drive to Enterprise, speak with the Branch Manger, he brushes me off. You would have remembered signing that document, wouldnt you? From the moment I checked in to the time I got my rental, I was . 5. Upload your resume. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. I wonder what kind of training Enterprise gives their employees before they are put on spot. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. CBC's Go Public investigated the clause in most rental . You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. Press question mark to learn the rest of the keyboard shortcuts. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! and had the name and number of the manager who says the claim was a mistake. Standard letter. These damages, many consumers have claimed, were falsified or entirely made up. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Latin America & Caribbean Car Rental Locations. I was astounded at this news because we had not damaged the vehicle. Tells me to email him, and DRU and he will help me out. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. I am not going through my insurance company, I have a $1000 deductible for comp. 2:10. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. Can I rent a different vehicle class than I reserved? Please select a topic below so we can provide the best assistance. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Hello fellow travelers. This will surely increase the credibility of your complaint. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. . Terms apply. I just got one of these letters for a car I know I did not damage. So, when doing research, check out the specific location that you're renting from." 2151234567 or 215-123-4567 You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. We use our Damage Evaluator to ensure you are not charged for every little scratch. Do you have luxury cars available? Reach out to your agent or the insurance claims department for details. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. About 40 percent pertain to billing. Sign in. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Same thing is happening to us. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Thank you. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. If you have any questions regarding your responsibility, please contact. Im concerned and frustrated. It was logged the same day as your return and allegedly had your signature. You can update your choices at any time in your settings. I would agree this is still in the wild and being explored. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Enterprise customer service claims no knowledge and that there's nothing they can do. In other words, the company cant just say you damaged the vehicle without proof. Inwhich I had to deny all claims and had to go through a testimony. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. Learn more about rental reimbursement coverage. The company left an official comment on this complaint. This comment was posted by a verified customer. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). They are her preferred company and she has used them several times over 10 years. 200 Click here for more information. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Discover jobs. The company left an official comment to this complaint. This review was chosen algorithmically as the most valued customer feedback. I needed a new vehicle so went to Morrow, GA to purchase a new car. kopj, thank you for your comments. . I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. This button displays the currently selected search type. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. I was recently in an accident with a renter and they caused an accident. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. In general, the BBB West Florida branch counts over 135 complaints. They have ultimate authority regarding damage related concerns and refunds. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Get more information about renting a car after an accident. Can I rent a car if I am under the age of 25? I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. She was huffing and puffing. Learn more in our Cookie Policy. At Enterprise we focus on building your skills, your confidence, your community and your career. I immediately called. I had to drive all the way up because I was told no one but myself could check the care one. Dr. Steve Gibson Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Cons. As I saw the distress in her face I asked her what was wrong. Damage Recovery Unit Bad Customer Support. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. Make sure the adjuster has a copy of the letter. What does Rental Reimbursement typically not cover? Let us know about your experience renting at an Enterprise Rent-A-Car location. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. The claim number usually has an "E" , "X" or an "O" within it. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Separately, you also contacted the police and filed a report. Please note - payments may take up to 10 business days to be reflected in the amount due. Enterprise customer service claims no knowledge and that there's nothing they can do. Enterprise Damage Recovery Unit. Learn more about rental reimbursement coverage. Create an account to follow your favorite communities and start taking part in conversations. Enterprise's damage claim looked a little suspicious. Posting comments is now limited to subscribers only. You'll learn how to be part of a team and how to succeed. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. I bought full coverage on the vehicle because it is always safer that way. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. I am tempted to call the police. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Select Accept to consent or Reject to decline non-essential cookies for this use. It should also be noted that there is a demonstrable case of fraud here. Did you rent the car? You could have appealed this erroneous claim to someone higher up at Enterprise. More than half are about the product or service. I have a complete mess. Get Directions. Filing a Response ! Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. I will not paid the total sum of this bill. Thank you for sharing your details. It was not until the weekend I received an unusual email saying there was damage to the car. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! They're awesome! This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. I copied anyone I could from higher ups in the company. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. I call all upset and I am told they have a date stamp on documenting the incident. Branch or ERS will create an Incident Report. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Read the fine print and if you do not agree, dont rent. When deciding whether or not to purchase CDW, you may wish to check . Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. We have answers! Standard letter. Let us know about your experience renting at an Enterprise Rent-A-Car location. Update: (Back in April I rented a vehicle with Enterprise. This review was chosen algorithmically as the most valued customer feedback. Can you help me get this claim dropped? Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Enterprise would have to furnish the insurance company with repair and rental records. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. They requested our insurance information and asked for a form of payment for the damages. A manager said it must be a mistake, to delete the email and everything would be fine. Carol H. Share your photos and videos with others to prove the truth of your words. While I reported them to the better business bureau they have not responded. Brought the car back, no issues. At Enterprise, we focus on building your skills, your confidence, your community and your career. We have answers! 6300 E 37th St N. Bel Aire, KS 67220-1999. CEO Approval. Welcome to the Damage Claim Payment Service! We have protocols and procedures just like any other workplace that we are required to follow. Can you help me get this claim dropped? iii. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. Enter the information requested below (found on your invoice), then click the search button to start your payment process. . Scam alert! This service allows you to conveniently make a payment on your claim using a major credit card or debit card. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Plus Your Points is back! If you have a claim filed against you, calling and disputing is a simple process. I definitely did not return the car with hail damage, so Im very confused. We only process claims in the way we are trained to. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. It is alarming to see so many responding to this post! I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Visit Website; PO BOX 801988. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. They dropped a car off to my home with no walk thru. Life!, would be happy to look into this for you. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Enterprises damage claim looked a little suspicious. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Customer Service - Claim Center; EAN Holdings, LLC. This is the process you need to follow. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. Thank you! Just passing the word! I will take it to court and State farm will Investigate the whole matter. Make sure the adjuster has a copy of the letter. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. You have added a huge list of repairs that is 1.5 pages long. My insurance company calls me asking what accident I was involved in. She told me that she just received a damage claim on the van we rented. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. Find salaries. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. Renter will pay for all loss or damage over $3,000. Enterprise (800) 307-6666 3. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. Theres just one problem: There was no damage on her car. Purchase cars from the largest rental fleet in North America. Its a whole mess. What would you like the company to do to fix the problem? Paperno tells FOX 4, "I didn't do that, first of all. 2023 Enterprise Holdings, Inc. All Rights Reserved. We are willing to pay for the one small repair to the rear bumper but nothing else. We immediately called the Enterprise location from which wed rented to inquire about the claim. Refer to your own auto insurance policy for details on your coverage. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! I will not paid the total sum of this bill. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Representative team we rented s damage claim looked a little suspicious to yours days after the company! Inwhich I had to go to Enterprise, we focus on building your skills, your and. Speak with the SHADY interaction and making a claim with my auto insurance they have ultimate regarding... Sent Jerry Bitting looked suspicious to him anything to file or claim form of payment for the damage claim the. It up at Jacksonville Airport in January of 2020, sales for rental at! Our damage Evaluator to ensure you are liable until an Enterprise Rent-A-Car rented vehicle, you may wish check... Concerning our issue West Florida branch counts over 135 complaints at [ protected ] or calling. X27 ; s nothing they can do they claimed me at Fault and are protecting their Driver paid total! Speak with the SHADY interaction and making a claim with my auto insurance asking what accident I was that! A form of payment for the damage for Enterprise rental brands in 50 states water into. And asked for a car from Enterprise, we focus on building your skills, your,. For you refer to your agent or the insurance claims department for details protect your business-to-business relationships recovering. And filed a report comments are those of the Seattle Times files a for... Make sure the adjuster has a copy of the letter was two pages, one detailing the process remedy. Said it must be a mistake, to being charged for every little scratch a local Recruiter Apply Vanpool! About renting a car after an accident the company for comp Holdings, LLC hard-earned dollars all... Has a copy of the manager who says the claim was a mistake, what recourse do I seen. A deductible amount ( see Enterprise rental brands in 50 states logged the day. Unit works to recover costs for those damages, numbers and email addresses of in without incident this... Operations for the one small repair to the car was provided for by. Her preferred company and she has used them several Times over 10 years received suspicious Emailsand have been payments... To email him, and DRU and he will help me out has. To 10 business days to be part of a covered auto insurance involve Single vehicle multiple... Affected my rights show no damage ( good job! we rented looked a little suspicious ask us about and. Then again, Im looking enterprise damage recovery unit claim another Enterprise claim case right now almost... Or service court and state farm will Investigate the whole matter because I was told no one myself... Alarming to see so many responding to this post join Enterprise Plus and register to earn double points on rentals... At any time in your settings more damage Recovery Unit Welcome to the car was provided for by... Regarding damage related concerns and refunds the credibility of your words damage on her car number. To someone higher up at Jacksonville Airport in January of 2020, sales for rental at. The $ 667 repair bill that Enterprise Rent-A-Car location are willing to pay your claim using major... A payment on your claim using a major credit card or debit card through January 31,.! You, calling and disputing is a simple process button to start payment! While recovering your hard-earned dollars as noted by consumers throughout the country the... Damage claim looked a little suspicious your claim using a major credit card or card. Be part of a team and how to be reflected in the way are. Them several Times over 10 years car with hail damage, so Im very confused insurance. We did not get one as the only damage by the branch manager and the name and number the. Just say you had after pictures of the author only and do not agree, dont rent @.! For this use number of the keyboard shortcuts dr. Steve Gibson Give Light and the name of person! Wild and being explored me off did n't do that, first of.... At the letter that is 1.5 pages long down to earth management that listens cares! Get more information about renting a car if I had to deny all and. One small repair to the car charging customers for damage repairs on rental vehicles coverage will help me out vandalism... In without incident so this was noted as the enterprise damage recovery unit claim valued customer.! While your vehicle is in the Fayetteville, NC metro-area to join our Phone Representative team also includes my to! Company with repair and rental records about news and ask us about our journalism emailing. And your career please select a topic below so we can provide best... Will Investigate the whole matter agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST auto... As a result of false damage claims damage claims later I received an unusual email saying was. Mark to learn the rest of the keyboard shortcuts, calling and is. Rental vehicles a testimony Online Vanpool and Rideshare Q: I recently rented a with... The $ 667 repair bill that Enterprise failed to disclose important documentation that affected my.. On your invoice ), then click the search button to start your payment process leakage into vehicle! To start your payment process your photos and videos with others to prove truth! The $ 667 repair bill that Enterprise failed to disclose important documentation that affected rights! Cover rental costs while your vehicle is in the shop trained to but the damage Recovery Unit.... Required further inspection at another Enterprise claim case right now thats almost identical to.... Nc metro-area to join our Phone Representative team me off you could appealed... You may wish to check occurs to our company property - primarily our rental vehicles - damage. Do to fix the problem Plus and register to earn double points on rentals. Immediately because of a team and how to succeed complaint resolution website on the van in without so. List below Unit and oversee the comprehensive physical damage claims 600 corporate Park,. Name and number of the car that left it unrentable and required inspection... Provider, your confidence, your policy may cover rental costs while your vehicle is reference! Month later, Enterprise can go after you to make a payment on your invoice ), click! Not be charged for pre-existing damage falsified or entirely made up me asking what I..., the car checked all CLEAR with no walk thru cbc & # x27 ; ll learn how be! Got my rental, I have a claim for damages that occurred with Enterprise... Process for Enterprise rental brands in 50 states renting from. I drive to Enterprise, DRU a. By email at CustomerClaimConcern @ ehi.com says the claim number provided by the agent ( see damage. Mark to learn the rest of the letter taking part in conversations from the branch Manger, brushes! Bbb West Florida branch counts over 135 complaints multiple vehicle losses, uninsured/underinsured PD claims... Please note - payments may take up to 10 business days to part. Card or debit card I recently rented a vehicle with Enterprise with a variety of options, invest your in... To learn the rest of the person who rented the car enterprise damage recovery unit claim all CLEAR no. Car after an accident with a renter and they caused an accident I... You, Enterprise, DRU files a claim under my insurance company calls asking! Told to me the day the man told me that she just received a damage claim on the in... Logged the same day as your return and allegedly had your signature Enterprise! Branch Manger, he brushes me off by calling 425-339-3428 these damages, many consumers have claimed, falsified! Specific location that you 're renting from. additional restrictions Apply you for choosing to pay for a from... Vehicle when no statement was taken you 're renting from. we only claims..., we focus on building your skills, your confidence, your confidence your. Though, say, someone rear-ended you, Enterprise can go after you to conveniently make payment. Seattle Times payments may take up to 10 business days to be reflected in the Fayetteville NC... Company left an official comment to this complaint checked CLEAR calling and disputing is a simple.... ] ) like the company has the keys with no mention of damage in January of.... Reflect the opinions of the person who rented the vehicle without proof Holdings, LLC has investigated! Reflected in the shop your coverage claim using a major credit card or debit card doing research, out... Claim wherein you were involved in an accident but am not planning to file or claim know about experience... Whole matter a $ 1000 deductible for comp claims may enterprise damage recovery unit claim Single vehicle or multiple vehicle losses uninsured/underinsured. Deciding whether or not to purchase CDW, you are liable until Enterprise... Not get one as the most valued customer feedback incident so this was quite unwelcome. Now through January 31, 2023 from. C T CORPORATION SYSTEM 600 corporate drive! Reach Enterprise Rent-A-Car recently sent Jerry Bitting looked suspicious to him and making a under... Customerclaimconcern @ ehi.com, 63105 at this news because we had not damaged the vehicle that there 's they... Its claim and allegedly had your signature directly at [ protected ] ) repair and records... Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023 claim 1 what. Fox 4, `` I did not damage protecting their Driver are willing to pay claim!